Saturday 28 November 2009

Good customer service

My experience in recent years of customer service when dealing with product defects has been, at best, mediocre. However, credit where it is dues I have just been the beneficiary of excellent service from Salter. I had a problem with some electronic kitchen scales and asked for advice via their website. After a couple of email interactions to establish what was wrong and to provide proof of purchase they simply shipped me a replacement.

Thanks Katharina!